Privacy Policy and Terms of Service
Effective date: April 2026
1. Who We Are
Carolina Salt provides surf lessons, paddle tours, and beach gear rentals. If you have questions about this policy or our terms, contact us at info@carolinasalt.surf.
2. Information We Collect
When you make a booking with Carolina Salt, we may collect your name, phone number, email address, booking details, delivery details, and any other information you provide during checkout or booking.
3. How We Use Your Information
We use your information only to operate and support your reservation and customer experience, including:
- Booking confirmations
- Reminder emails and text messages
- Lesson, tour, delivery, and pickup updates
- Customer support and service communication
- Internal scheduling and operational coordination
SMS Communications
Customers opt in to receive SMS messages from Carolina Salt by providing their phone number during the booking and checkout process on our website.
At the time of entering their phone number, customers are informed that by providing their phone number, they consent to receive transactional SMS messages related to their reservation, including confirmations, reminders, delivery notifications, pickup instructions, and customer support communications.
This consent language is presented at the point of data collection during checkout and is also documented on this page.
Message frequency varies based on the customer’s booking and services reserved.
Message and data rates may apply.
Reply STOP to opt out of SMS messages at any time.
Reply HELP for assistance or contact us at info@carolinasalt.surf.
Mobile information will not be shared with third parties for marketing or promotional purposes.
5. Sharing of Information
Carolina Salt does not sell or share your personal information with third parties for their marketing or promotional purposes.
Mobile information will not be shared with third parties for marketing or promotional purposes.
We may use service providers and software tools only as needed to operate our business and communicate about your booking.
6. Data Security
We take reasonable steps to protect the information you submit to us. However, no method of transmission over the internet or electronic storage is guaranteed to be completely secure.
7. Customer Responsibilities
Customers are responsible for providing accurate contact, booking, and delivery information so Carolina Salt can fulfill services properly.
8. Rental Delivery and Pickup Terms
For beach gear rentals, delivery and pickup windows are communicated during the booking process and may also be confirmed by email or SMS. Customers are responsible for ensuring rental items are accessible for pickup at the original delivery location and returned in the same condition they were delivered, normal wear and tear excepted.
If items are not accessible at pickup time or require additional cleaning beyond normal use, a service fee may apply.
9. Service Timing and Conditions
For surf lessons, paddle tours, and similar experiences, meeting times, launch times, and locations may be confirmed or adjusted based on weather, wind, tides, surf conditions, safety conditions, and operational considerations.
10. Changes and Cancellations
Any booking changes, timing adjustments, weather-related updates, or cancellations will be communicated using the contact information provided at the time of booking.
11. Changes to This Policy and Terms
Carolina Salt may update this page from time to time. Any updates will be posted on this page with a revised effective date.
12. Contact
If you have any questions about this Privacy Policy and Terms of Service, contact us at info@carolinasalt.surf.