Terms and Conditions
Last Updated: September 29, 2026
By making a reservation, placing an order, renting equipment, or participating in an activity provided by Carolina Salt LLC (“Carolina Salt”), you agree to the following Terms and Conditions.
Reservations and Payment
Payment is required at the time of booking unless otherwise arranged with Carolina Salt.
A Processing Fee applies to all orders and reservations. This fee covers costs associated with processing, scheduling, managing, and facilitating reservations and payments.
The Processing Fee is non-refundable when a customer cancels a reservation. If Carolina Salt cancels the reservation and a suitable alternative cannot be provided, the portion of the Processing Fee associated with reservation administration will be refunded; payment processing costs that are not returned to Carolina Salt by the payment processor remain non-refundable.
Rental orders are also subject to a Rental Service Fee, which includes Carolina Salt’s mandatory damage waiver and other costs associated with preparing and servicing rental equipment.
Prices, applicable taxes, and required fees are displayed before an order is submitted.
Rental Delivery Minimums
Carolina Salt provides free delivery and pickup within its designated service areas.
There is no minimum rental order for Folly Beach or James Island.
A $100 minimum in rental equipment is required for delivery to:
- Kiawah Island
- Seabrook Island
- Isle of Palms
- Sullivan’s Island
The $100 minimum is based on the rental item subtotal before taxes and fees.
Delivery to other locations may be available by special arrangement. Contact Carolina Salt before booking.
Golf cart delivery is not available to Kiawah Island or Seabrook Island.
Rental Delivery and Pickup
Rental equipment is generally delivered between 7:00 AM and 11:00 AM on the scheduled delivery date unless otherwise arranged.
For pickup, all rental equipment must be returned to the original delivery location, reasonably clean and accessible to our drivers by 7:00 AM on the scheduled pickup date.
Customers may be charged an additional service fee when equipment is excessively dirty, inaccessible, missing, or not ready for scheduled pickup.
Customers are responsible for providing an accurate and accessible delivery address and any necessary access instructions.
Damage Waiver and Equipment Responsibility
The Rental Service Fee includes a mandatory damage waiver covering accidental damage occurring during normal and intended use of Carolina Salt rental equipment.
The damage waiver does not cover lost or stolen equipment, intentional damage, reckless or negligent misuse, unauthorized modification, failure to follow provided instructions, or damage resulting from use outside the equipment’s intended purpose.
Customers may be responsible for the reasonable cost of repair or replacement when damage or loss is not covered by the damage waiver.
Rental equipment remains the property of Carolina Salt LLC at all times.
Rental Cancellation Policy
Rental reservations canceled 24 hours or more before the scheduled rental are eligible for a refund of the applicable rental charges, less the non-refundable fees described below.
Cancellations made less than 24 hours before the scheduled rental are not eligible for a refund and may be charged the full reservation amount.
To cancel or modify a reservation, contact Carolina Salt as soon as possible.
If Carolina Salt cancels a rental and a suitable alternative cannot be provided, the customer will receive a refund of the rental charges and the refundable portion of the Processing Fee.
Surf Lessons and Paddle Tours
Surf lessons and paddle tours may be affected by weather, wind, tides, ocean conditions, participant safety, or other circumstances outside Carolina Salt’s control.
Carolina Salt may change the time, location, or date of an activity when necessary for safety or operating conditions.
If Carolina Salt cancels an activity and a suitable alternative cannot be arranged, the customer will receive a refund of the activity charges and the refundable portion of the Processing Fee.
For cancellations requested by the customer:
- More than 48 hours before the activity: eligible for a refund of the activity charges
- 24–48 hours before the activity: eligible for a 50% refund of the activity charges
- Less than 24 hours before the activity: no refund
- No-shows: no refund
The Processing Fee remains non-refundable when the customer cancels.
Surf Camp Cancellation Policy
Surf Camp cancellations made more than 7 days before the start of camp are eligible for a refund of the camp charges.
Cancellations made within 7 days of the start of camp are not eligible for a refund because the reserved space may no longer be available to another participant.
The Processing Fee remains non-refundable when the customer cancels.
If Carolina Salt cancels Surf Camp and a suitable alternative cannot be provided, the customer will receive a refund of the camp charges and the refundable portion of the Processing Fee.
Weather and Unsafe Conditions
Carolina Salt reserves the right to delay, relocate, reschedule, modify, or cancel an activity when weather, ocean conditions, wind, tides, lightning, or other circumstances create unsafe or unsuitable conditions.
Weather decisions are made by Carolina Salt based on conditions relevant to the specific activity and location.
A change in time or location due to weather, tides, wind, ocean conditions, or safety considerations does not constitute a cancellation by Carolina Salt when the scheduled service can still reasonably be provided.
Assumption of Risk and Participant Responsibility
Surfing, paddleboarding, kayaking, bicycling, swimming, beach activities, golf cart use, and other recreational activities involve inherent risks, including the possibility of property damage, injury, serious injury, or death.
Participants voluntarily assume the inherent risks associated with the activities in which they participate and the equipment they use.
Customers are responsible for using rental equipment appropriately, following applicable laws and safety instructions, and ensuring that equipment is suitable for the intended participant.
Where a separate participant waiver is required, completion of that waiver is a condition of participation.
Lost, Stolen, Damaged, or Unreturned Equipment
Customers are responsible for rental equipment from the time it is delivered or provided until it has been returned to or retrieved by Carolina Salt.
Lost, stolen, intentionally damaged, recklessly or negligently damaged, or unreturned equipment is not covered by the damage waiver and may result in charges up to the reasonable cost of repair or replacement.
Additional charges may apply when extraordinary retrieval, cleaning, recovery, or additional trips are required because equipment was not returned as instructed.
Refunds and Non-Refundable Fees
When a customer is eligible for a full or partial refund under the cancellation policies above, the refund applies to the eligible booking, activity, camp, or rental charges subject to the following:
Processing Fee: The Processing Fee is non-refundable when the customer cancels the reservation. If Carolina Salt cancels the reservation and a suitable alternative cannot be provided, the portion of the Processing Fee associated with reservation administration will be refunded. Payment processing costs that are not returned to Carolina Salt by the payment processor remain non-refundable.
Rental Service Fee: When applicable, the Rental Service Fee is subject to the same cancellation and refund eligibility as the associated rental charges unless otherwise stated.
Approved refunds will be returned through the original payment method when reasonably possible. Processing times after a refund is issued are determined by the payment provider or financial institution.
Customer Information and Communications
Customers are responsible for providing accurate contact, delivery, and reservation information.
Carolina Salt may contact customers by phone, email, or other methods necessary to fulfill or manage their reservation.
SMS communications are governed by our Privacy Policy and the customer’s applicable SMS consent.
Limitation of Liability
To the fullest extent permitted by applicable law, Carolina Salt LLC and its owners, employees, contractors, and representatives will not be liable for losses or damages resulting from the inherent risks of recreational activities, misuse of rental equipment, failure to follow instructions, or circumstances outside Carolina Salt’s reasonable control.
Nothing in these Terms is intended to waive or limit rights or liabilities that cannot legally be waived or limited.
Changes to Reservations or These Terms
Carolina Salt may update these Terms and Conditions from time to time. The version in effect when a reservation is made will generally govern that reservation.
Any requested change to a reservation is subject to availability and approval by Carolina Salt.
Contact Carolina Salt
Questions, cancellations, reservation changes, or concerns can be directed to:
Carolina Salt LLC
1750 Signal Point Rd
Charleston, SC 29412
843-452-4833
info@carolinasalt.surf